- The best place to sleep at Heathrow is Terminal 1, according to insiders. Most spacious, most seats.
- The Starbucks in T3 departures stays open around the clock, to serve staff – “because employees need their coffee fix.”
- “You make your own luck” (overheard).
- The jet ban from Heathrow after 11.30pm can be waived in certain circumstances.
- The world is very, very small.
- It’s not the waiting, it’s the not knowing.
- There is only one duty manager for all five Heathrow terminals, even in the middle of travel chaos.
- Extreme circumstances make people communicative and good-natured (for the most part).
- There are power sockets in the floors if you look hard enough.
- Twitter is the best way of keeping up to date with what’s happening at all the airports. Not staff.
- A new term, to describe a distinctly British titillation providing a fruity blend of weather-obsession, solidarity against authority and schadenfreude: “snow porn.”
